Refund Policy

Last updated: September 8, 2026

Eligibility

ANGELVIP accepts return or remedy requests only for items that arrive damaged, are incorrect, or are materially not as described. Requests must be submitted within 30 calendar days after delivery.

We do not offer returns or refunds for change-of-mind purchases, accidental orders, preference changes, or items that are not damaged, incorrect, or materially not as described. This policy does not limit any non-waivable consumer rights that may apply to you.

How to request help

Email support@AngelVip.net with your order number, the email used at checkout, a description of the issue, and clear photos of the item, packaging, and shipping label where available. Please contact us before sending any item back. Unauthorized returns may not be accepted or may be delayed.

Review and resolution

After reviewing the information, we may request additional details. If your request is approved, we will provide the applicable next steps. Depending on the circumstances, the resolution may include a replacement, refund, or other appropriate remedy. Where a return is required, we will provide return instructions before you ship anything.

Condition and exclusions

Keep the item and packaging available for review until we respond. We may decline a request where the evidence does not show damage, an incorrect item, or a material mismatch; where the item was altered or used after the claimed issue; or where the request is submitted after the 30-day period.

Refund timing

If a refund is approved, it is issued to the original payment method when possible. Your financial institution may require additional time to post the credit.